Asking without listening will be a waste of time.

We advocate for active listening because after the conversation, you will remember all the points. Have you ever had a conversation with someone, and at the end you could tell they were not listening to you? Customers are like that too; they can tell when you are actively listening to them and when you are not.

Another way of listening to our customers is through call monitoring. You can pick up information that will help you evaluate your current delivery and areas that need improvement.